Customer Service

Forums

1. Technical Issues

   This category includes, but it's not limited to:

   • Installation issues
   • Delays and connection issues
   • Instability and crashes
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2. Account-related Issues

   This category includes, but it's not limited to:

   • Login issues
   • Account recovery
   • Account details change (we do not offer email or server changes)
   • Account hacked (we do not offer support over account sharing and RMT)
   • Appeals
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3. Payment Issues

   This category includes, but it's not limited to:

   • Unauthorized charges
   • Purchase failures
   • Wrong purchases
   • Refund requests. Check our Refund Policy
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4. Players Report

   This category includes, but it's not limited to:

   • Offensive behaviors report (unedited screenshot required)
     • Racism
     • Homophobia
     • Xenophobia
     • Advocacy for crime, illicit drugs and recession regimes
     • Personal data sharing
     • Sensible or adult content sharing
   • Hacking, scams or exploits report (HD+ recording required)
   • Real money trading report (unedited screenshot or video required)

   P.S.: We don't ban macro.

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5. Bugs Report

   This category includes, but it's not limited to:

   • Bugs in general
   • Exploits
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6. Solved Tickets

   • Solved Technical
   • Solved Account
   • Solved Payment
   • Solved Players Reports
   • Solved Bugs Reports
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7. Achieved Tickets
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